Use-case category

Follow-up

Inbox, customer, and account follow-up that keeps context intact.

Schematic of a customer signal drafted against Brain account memory, approved by a human, then sent while the account note and next actions are remembered

Use case Follow-up Teams managing customer conversations Follow up with customers from shared account memory Boord drafts customer follow-up from the whole account story: past promises, meeting notes, open questions, and recent replies. You approve every message before it leaves. follow upcustomersaccount memory View use case